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Frequently Asked Questions

Everything you need to know about our sourcing, Vedic processes, delivery, and lab reports.

How is A2 Bilona Ghee different from regular store-bought ghee? ▼
Most commercial ghee is made in industrial plants by separating cream directly from milk using chemical centrifuges and heating at extreme temperatures. Bihan Food A2 Bilona Ghee is made strictly from cultured whole curd churned bi-directionally with wooden bilonas. It takes 25-30 liters of pure grass-fed Desi Cow milk to make just 1 liter of Bilona Ghee, delivering rich granules, natural beta-carotene, and gut-friendly butyric acid.
What makes your Makhana GI-Tagged? ▼
"Mithila Makhana" has been awarded a prestigious Geographical Indication (GI) tag by the Government of India due to its distinct wetland origin, soil mineral composition, and ancestral harvest methodology. We source directly from certified farmer clusters across Darbhanga and Madhubani, ensuring zero chemical bleaching and 100% jumbo sizing.
How do I check the lab test certificate for my jar? ▼
Every jar carries a batch number printed on the cap (e.g. GH-101, MK-808). Head over to our Lab Traceability Page, enter the batch number, and inspect the official NABL accredited lab report verifying zero heavy metals, zero pesticides, and purity scores.
What are the shipping charges and delivery timelines? ▼
We offer FREE Shipping across India on all orders above ₹499. For orders below ₹499, a nominal standard delivery charge of ₹50 applies. Orders are dispatched from our hub within 24 hours, and delivery takes 2 to 5 business days depending on your pincode.
Do you offer Cash on Delivery (COD)? ▼
Yes! We support Cash on Delivery (COD) everywhere in India, as well as instant UPI (Google Pay, PhonePe, Paytm).
What is your return & damage replacement policy? ▼
Because our products are pure food items, we cannot accept returns once opened. However, if your glass jar arrives broken or damaged during transit, simply send us a picture on WhatsApp (+91 9084939169) or email (care@bihanfoods.in), and we will dispatch a free replacement immediately.